You may return un-opened & new items to receive a full refund (minus shipping & gift wrap charges) within 30 days of your order date. Please ensure we are notified within 7 days of the delivery date in order to process your return request. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. You can expect a refund within one billing cycle of us receiving your returned product. If you have any questions please don’t hesitate to reach out to us.